Privacy policy
Burning Flame Candle Company (“we,” “our,” or “us”) owns and operates this website and is committed to protecting your privacy.
Information We Collect
We collect information when you interact with our website, including when you place an order, create an account, subscribe to our mailing list, or contact us. The information collected may include your name, billing and shipping address, email address, phone number, and payment information.
You may access, update, or correct your personal information by logging into your account. If you do not wish for your information to be stored, please contact us using the details below.
How We Use Your Information
We use the information collected to:
Operate and improve our website
Provide customer support
Process and fulfill orders
Deliver products and services
Communicate with you about your order or company updates
Data Protection
We take reasonable and appropriate measures to protect your personal information and maintain safeguards designed to ensure its security, integrity, and confidentiality.
Contact Information
If you have questions about this Privacy Policy, our data practices, or wish to make a complaint, please contact us using the information below:
Burning Flame Candle Company Attn: Policy Officer
Email: info@burningflame.ca
Accessibility Statement
Burning Flame Candle Company is committed to ensuring digital accessibility for all users, including individuals with disabilities. We are continually improving the user experience of our website and working to apply relevant accessibility standards where reasonably possible.
Our goal is to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we actively review our website to identify and address potential accessibility barriers.
If you experience difficulty accessing any part of our website, require assistance placing an order, or have feedback regarding accessibility, please contact us at info@burningflame.ca. We will make every reasonable effort to provide support in an accessible format.